Payment Policy

Last updated: 28 January, 2026

At Belessia, we aim to keep payments simple, secure, and transparent. This policy explains which payment methods we accept and how payments are handled on our website.

Accepted Payment Methods

Credit & Debit Cards

We accept major credit and debit cards, including Visa, Mastercard, American Express, and Maestro.

How it works:

  • Select Credit/Debit Card at checkout

  • Enter your card details (card number, expiry date, and CVV)

  • Provide the required billing information

  • Confirm your payment

  • You’ll be taken to an order confirmation page and will receive a confirmation email
    All card payments are processed securely.

Apple Pay & Google Pay

If you are using a compatible device, you can pay using Apple Pay or Google Pay for a faster, contactless checkout.

How it works:

  • Choose Apple Pay or Google Pay at checkout

  • Authenticate using Face ID, Touch ID, or your device passcode/password

  • Confirm your order details

  • After the payment is successful, you will be returned to our Site with order confirmation

PayPal

PayPal is a widely used payment service that lets you pay securely without sharing your financial details directly with us.

How it works:

  • Select PayPal at checkout

  • You’ll be redirected to PayPal to log in or create an account

  • Confirm the payment

  • You’ll be returned to our website to complete your order

Benefits:

  • Quick and simple payments

  • No need to share card details

  • Buyer and fraud protection

Shop Pay

Shop Pay is Shopify’s fast and secure checkout option, designed to help you complete your purchase in a few steps.

How it works:

  • Choose Shop Pay at checkout

  • Enter or confirm your shipping and payment details

  • If required, verify your identity (for example, by entering a one-time code)

  • Confirm your order

  • After successful payment, you’ll return to our Site with order confirmation

Benefits:

  • Faster checkout using saved details

  • Secure processing and data protection

  • Streamlined checkout experience

Order Processing & Fraud Prevention

To help protect customers and prevent misuse, we use fraud detection measures. We reserve the right to cancel, delay, or place any order on hold if it is flagged as suspicious or potentially fraudulent. If this happens, we may contact you to confirm your identity before the order is processed.

Please note that orders are processed and shipped only after full payment has been authorized and received.

Chargebacks

We aim to resolve issues directly with you whenever possible. Unjustified chargebacks (for example, filing a bank dispute when items were delivered or when the required return/refund process was not followed) may be challenged with supporting evidence, including proof of delivery and our Terms of Service. If you have concerns about a payment, please contact our support team first.

Currency & Taxes

  • All payments are processed in British Pounds (GBP).

  • Prices are shown including taxes, and the amount shown at checkout is the final amount you pay.

Payment Security

Payment security is important to us. All transactions are encrypted using SSL (Secure Socket Layer) technology and are processed by trusted payment providers. We do not store or have access to your full payment details.

Refunds & Disputes

For details on refunds, returns, or payment-related disputes, please refer to our Return & Refund Policy.

Customer Support

If you have any questions or experience any issues during checkout or payment, our support team is available to help.

Contact information

Contact page

Email: [email protected]
Phone: +44 7414 610665

Store Name: Belessia

Warehouse address: 9 The Hollies, Manchester M20 2GD, United Kingdom

Customer Service hours: Monday to Friday, 8:00 AM – 5:00 PM (GMT)

Saturday – Sunday: Closed

We aim to respond within 1-2 business days.

Business name: DigitalSoothing
KVK Number: 85759562
Business address: Fugelweide 4a, 9254 GP, Hurdegaryp, The Netherlands